Terms & Conditions
Terms & Conditions
Last Updated: 15-Nov-2025
Welcome to One Step UK. Throughout this website, the terms “we,” “us,” and “our” refer to One Step UK.
By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.
1. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy (incorporated by reference).
If you do not agree with any part of these Terms, please stop using our website.
2. Eligibility
To use our services, you must:
Be at least 18 years old, or
Have the legal capacity to enter into a binding contract.
By using our website, you represent that you meet these requirements.
3. User Account
Certain features may require creating a user account.
You agree to:
Keep your login details confidential
Be responsible for all activities occurring under your account
Provide accurate, current, and complete information during registration
Update your information when necessary
We reserve the right to suspend or terminate accounts for inaccurate information or misuse.
4. Product Information
We do our best to provide accurate product details, including:
Descriptions
Pricing
Availability
However:
We do not guarantee that all information is fully accurate or error-free
Product colors may vary due to lighting or screen display differences
We reserve the right to update, modify, or discontinue products without notice
5. Orders and Payments
When you place an order, you are making an offer to purchase products under the terms displayed at checkout.
We reserve the right to:
Accept or decline any order
Cancel an order due to errors, fraud suspicion, or stock issues
Payments must be made using the available payment methods listed on our website.
Prices may change without notice but will not affect already confirmed orders.
6. Shipping and Delivery
We aim to ship all items within 7 working days of receiving an order.
Shipping Terms
We ship daily (Sunday to Saturday), excluding government holidays
Each order can be shipped to one address only
For multiple addresses, place separate orders
Deliveries are made through reputed courier services
While we try to ship all items together, some items may ship separately due to product availability or characteristics.
Note:
Delivery times are estimates and not guaranteed.
Customers are responsible for providing accurate delivery information. Extra charges due to incorrect details will be the customer’s responsibility.
7. Returns and Refunds
Our return and refund policy is available at:
https://www.onestepuk.com/pages/return-refund-policy
Please review this policy before making a purchase.
8. Intellectual Property
- All website content, including:
- Text
- Graphics
- Logos
- Images
- Layout
- Design
is owned by One Step UK or licensed to us.
You may not copy, modify, reproduce, distribute, or use any content without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, One Step UK shall not be liable for:
Indirect, incidental, or consequential damages
Special or punitive damages
Losses arising from use or inability to use the website
Errors, inaccuracies, or interruptions
Our total liability will not exceed the amount paid by you for the product or service involved in the claim.
10. Governing Law
These Terms shall be governed by and interpreted under the laws of Bangladesh.
Any disputes will fall under the exclusive jurisdiction of the courts of Bangladesh.
11. Changes to Terms
We may update or modify these Terms at any time.
Changes become effective immediately once posted.
Continued use of our website after changes means you accept the updated Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email : onestepuk.official@gmail.com
Phone : +880 1954 348976
Location : Tropical Molla Tower, 15/1-15/4, Progoti Sharani, Mid-Badda, Dhaka, Bangladesh
