Terms & Conditions

Terms & Conditions

Last Updated: 15-Nov-2025

Welcome to One Step UK. Throughout this website, the terms “we,” “us,” and “our” refer to One Step UK.

By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy (incorporated by reference).
If you do not agree with any part of these Terms, please stop using our website.

2. Eligibility

To use our services, you must:

Be at least 18 years old, or

Have the legal capacity to enter into a binding contract.

By using our website, you represent that you meet these requirements.

3. User Account

Certain features may require creating a user account.

You agree to:

Keep your login details confidential

Be responsible for all activities occurring under your account

Provide accurate, current, and complete information during registration

Update your information when necessary

We reserve the right to suspend or terminate accounts for inaccurate information or misuse.

4. Product Information

We do our best to provide accurate product details, including:

Descriptions

Pricing

Availability

However:

We do not guarantee that all information is fully accurate or error-free

Product colors may vary due to lighting or screen display differences

We reserve the right to update, modify, or discontinue products without notice

5. Orders and Payments

When you place an order, you are making an offer to purchase products under the terms displayed at checkout.

We reserve the right to:

Accept or decline any order

Cancel an order due to errors, fraud suspicion, or stock issues

Payments must be made using the available payment methods listed on our website.
Prices may change without notice but will not affect already confirmed orders.

6. Shipping and Delivery

We aim to ship all items within 7 working days of receiving an order.

Shipping Terms

We ship daily (Sunday to Saturday), excluding government holidays

Each order can be shipped to one address only

For multiple addresses, place separate orders

Deliveries are made through reputed courier services

While we try to ship all items together, some items may ship separately due to product availability or characteristics.

Note:
Delivery times are estimates and not guaranteed.
Customers are responsible for providing accurate delivery information. Extra charges due to incorrect details will be the customer’s responsibility.

7. Returns and Refunds

Our return and refund policy is available at:
https://www.onestepuk.com/pages/return-refund-policy

Please review this policy before making a purchase.

8. Intellectual Property

• All website content, including:
• Text
• Graphics
• Logos
• Images
• Layout
• Design

is owned by One Step UK or licensed to us.

You may not copy, modify, reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, One Step UK shall not be liable for:

Indirect, incidental, or consequential damages

Special or punitive damages

Losses arising from use or inability to use the website

Errors, inaccuracies, or interruptions

Our total liability will not exceed the amount paid by you for the product or service involved in the claim.

10. Governing Law

These Terms shall be governed by and interpreted under the laws of Bangladesh.
Any disputes will fall under the exclusive jurisdiction of the courts of Bangladesh.

11. Changes to Terms

We may update or modify these Terms at any time.
Changes become effective immediately once posted.
Continued use of our website after changes means you accept the updated Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email : onestepuk.official@gmail.com
Phone : +880 1954 348976
Location : Tropical Molla Tower, 15/1-15/4, Progoti Sharani, Mid-Badda, Dhaka, Bangladesh